Our Claims Advice

What to do in the event of an accident

At Velos we appreciate that the circumstances surrounding any casualty are stressful and upsetting. If you have to make a claim, it is our objective to ensure that the service you receive from us is prompt, precise, sympathetic, and fair.

In most cases Velos acts in the capacity of an Underwriting Agent for the Underwriters noted on your Policy Schedule. Therefore with regards to your claim, we will be acting on behalf of your Underwriters. Should this not be the case we will notify you in writing following receipt of your completed claim form.

We have highlighted below some of the do’s and the don’ts surrounding a claim and the claims procedure. This isn’t meant to be an exhaustive list but only a rough guide to give you immediate assistance.

A marine insurance policy is based on the Marine Insurance Act 1906 and as such is different from a Motor, Household or Contents Insurance Policy and the claim procedure is also different. There are a number of unique terms and references which you will encounter during the course of your claim. We have tried to cover as many of them as possible in this section. Should you have any questions about your claim or it’s progress, or anything else relating to your insurance policy and/or claim, please do not hesitate to contact us. Our office hours are Monday to Friday 9am to 5 30pm.

What are your responsibilities?
You are responsible for making arrangements for the recovery and repair of your vessel, for monitoring and ensuring that the repairs are satisfactory, and for paying the repair contractors. Only you, or a representative authorised by you, can give instructions for the repair work to commence. If there are delays, and the delays result in further damage, this escalation of the damage will not be covered by your insurance.

What we will do
Upon receipt of the completed Claim Form and the repair estimate we will either, instruct you to proceed with the works, or we will appoint a Marine Surveyor to attend. If we decide to appoint a Marine Surveyor to attend for the purpose of inspecting and reporting upon the damage and/or the incident, we will instruct the Surveyor to contact you so that appropriate arrangements can be made.

The role of the Surveyor will include advising you with regards to the salvage and towage of the vessel and also with regard to the First Aid works necessary to the vessel, but only in the event that you have reported the loss to us in sufficient time so as to allow the Surveyor to attend.

The Surveyor will make an assessment of the incident and determine the cause of the loss and damage and will list the damage/s and recommendations for repairs and will report to us. He will review the repair estimates and if they appear to be unreasonable he will discuss these with both you and the repairer. It is the Surveyor’s role to attempt to have the damage to the vessel repaired to the pre accident condition.

We will endeavour to keep you reasonably informed about the progress of your claim. When the Claim Form, the estimate/s and the Surveyors report, if applicable, have been reviewed, we will report the facts to the Underwriters, and we will then advise you of their advices and explain their reasoning to you.

When you are provided with an approval of an estimate, you may give instructions for repairs to proceed. Should further damage be found during the course of repairs, it is your responsibility to inform us and/or the Surveyor so that the Underwriters can be advised whether this further damage forms part of the loss.

When the repairs are have been completed to your satisfaction, you are responsible to accept the repairs, pay the repairer and to submit the receipted invoices to either us, or the Surveyor if applicable, for review. We will, subject to Underwriters agreement arrange to reimburse you in accordance with the policy terms and conditions, this may be subject to you completing a form of discharge.

Important note
Your insurance policy is a contract of indemnity. This means that your Underwriters are responsible for compensating you for the reasonable and legitimate costs of your loss, and to return you to a similar financial position to that which you were in prior to the casualty. The only way to fully establish the extent of your loss is for you to pay the costs in the first instance. The Underwriters have no obligation to make advance payments or payments on account to you and also no obligation to pay contractors directly. However, direct payments to repairers or suppliers may be considered on a Without Prejudice basis in certain circumstances.


Contact Us

Tel: +44 (0)20 7929 4058
Fax: +44 (0)20 7933 9350
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Velos Insurance Services Limited
Notcutt House,
36 Southwark Bridge Road,
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